Shipping Policy

Thank you for shopping with us!

Order Processing

Orders are typically processed within 1–3 business days after payment has been received.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.

Shipping Times

Estimated delivery times are:

- United States: 5–13 business days

- Canada: 5–13 business days

- International: 7–20 business days

Please note that delivery times are estimates and may vary due to carrier delays, customs processing, weather conditions, holidays, or other factors outside our control.

Tracking Information

All orders include tracking whenever available. Tracking details will be sent to the email address provided at checkout once your order has shipped.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order. We are not responsible for delays or lost packages caused by incorrect or incomplete addresses provided by customers.

Lost or Delayed Packages

If your package appears lost or significantly delayed, please contact us and we will do our best to assist you in locating your shipment.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery and include photos of the damaged item and packaging. We will work with you to resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding shipping, please contact us at:

duckdreamstudio@gmail.com

We aim to respond within 24–48 business hours.