Refund Policy

We want you to love your purchase. If you're not completely satisfied, we're here to help.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all orders. If you are not satisfied with your purchase, please contact us within 30 days of receiving your order.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and clear photos of the issue. We will review your request and provide a replacement or refund when appropriate.

Return Eligibility

To be eligible for a return or refund, the item must be in its original condition whenever possible.

We reserve the right to request photos or videos to verify claims regarding damaged, defective, or incorrect products.

Return Shipping

Customers may be responsible for return shipping costs for non-defective items.

Please do not send any items back without contacting us first. Returns sent without prior authorization may not be accepted.

Refund Processing

Once your request has been reviewed and approved, refunds will be issued to your original payment method. Please allow 5–10 business days for your financial institution to process the refund.

Contact Us

If you have any questions regarding your order, please contact us at:

duckdreamstudio@gmail.com

We aim to respond to all inquiries within 24–48 business hours.